frequently asked questions
Has the TD80 been proven in the field?
  Since its introduction in September 1999, there have been thousands of installations in a variety of applications. The TD80 boasts a long list of satisfied, repeat customers.
What is Guided Wave Radar?
  Guided Wave Radar is based on the principle of Time Domain Reflectometry (TDR). It differs from Free Space Radar (FSR) in that the radar pulses are launched down a probe rather than through the air. A high-speed pulse is launched down a probe, reflects off the surface of the liquid in the tank, and returns back up the probe. The total flight time of the pulse is measured and used with the tank depth chart (strapping table) to calculate the liquid level or volume.
What is the company’s warranty policy?
  LIMITED WARRANTY: Subject to the limitations contained in Section 6 herein, Seller warrants that the licensed firmware embodied in the Goods will execute the programming instructions provided by Seller, and that the Goods manufactured by Seller will be free from defects in materials or workmanship under normal use and care and Services will be performed by trained personnel using proper equipment and instrumentation for the particular Service provided.

The foregoing warranties will apply until the expiration of the applicable warranty period as follows:
(i) Goods are warranted for thirty six (36) months (i.e., TD80 tank gauges),
(ii) twenty four (24) months (i.e., Visi-OIL tank gauges), or
(iii) twelve (12) months for all other products manufactured by Titan.

This warranty does not cover those damages incurred due to corrosion of the wetted parts. Probe failure from corrosion is not covered by this warranty. Visi-ACID probes are warranted for twenty-four (24) months if the application data sheet is completed and accepted and the Buyer has followed the proper maintenance and cleaning protocols of the probe as outlined in the operating manual. The foregoing periods shall be calculated from the date of shipment by Seller. Consumables and Services are warranted for a period of 90 days from the date of shipment or completion of the Services.

Products purchased by Seller from a third party for resale to Buyer (Resale Products) shall carry only the warranty extended by the original manufacturer. Buyer agrees that Seller has no liability for Resale Products beyond making a reasonable commercial effort to arrange for procurement and shipping of the Resale Products. If Buyer discovers any warranty defects and notifies Seller thereof in writing during the applicable warranty period, Seller shall, at its option, correct any errors that are found by Seller in the firmware or Services or repair or replace FOB point of manufacture that portion of the Goods or firmware found by Seller to be defective, or refund the purchase price of the defective portion of the Goods/Services.

All replacements or repairs necessitated by inadequate maintenance, normal wear and usage, unsuitable power sources or environmental conditions, accident, misuse, improper installation, modification, repair, use of unauthorized replacement parts, storage or handling, or any other cause not the fault of Seller are not covered by this limited warranty, and shall be at Buyer’s expense. Seller shall not be obligated to pay any costs or charges incurred by Buyer or any other party except as may be agreed upon in writing in advance by Seller.

All costs of dismantling, re-installation and freight and the time and expenses of Seller’s personnel and representatives for site travel and diagnosis under this warranty clause shall be borne by Buyer unless accepted in writing by Seller. Goods repaired and parts replaced by Seller during the warranty period shall be in warranty for the remainder of the original warranty period or ninety (90) days, whichever is longer. This limited warranty is the only warranty made by Seller and can be amended only in a writing signed by Seller.


Terms and Conditions - Warranty - Full Document

What services does the product support team at Titan Logix offer?
  The Titan Logix Product Support team offers the following assistance:
  • Installation
  • Calibration
  • Commissioning
  • Troubleshooting
  • Staff training
Our experts are available over the phone, in the field, and on-site.
What is the process for product repairs?
  Occasions may arise that require the repair of a Titan product. In such a situation please refer to the following procedure.
  1. No material will be accepted at the Titan factory without a Return Material Authorization (RMA) # clearly marked on the package and return paperwork. An RMA # can be obtained by contacting the Edmonton Product Support department at the number (780-462-4085) indicated in the previous section.
  2. All returns must arrive with freight prepaid. Repair will be returned from Titan Logix with freight collect.
  3. Repair work will not commence until the customer has approved the estimated repair costs. If the repair is under warranty it will not require prior customer approval.
  4. It is understood that, should Titan Logix not have the proper equipment / facilities to complete the repair on site, the repair item will be returned to the manufacturer for evaluation (if applicable). All freight charges to and from factory, as well as a minimum evaluation charge (if applicable), will be appropriately billed to the customer.
  5. All equipment sent to the Titan factory must be certified as being completely decontaminated and poses no possible toxic, corrosive, irritant, flammable, radioactive or biological hazard to any personnel required to unpack, handle, examine, maintain or repair it.