EQUIPMENT: Titan Logix Corp. (Edmonton, AB; Lampman, SK; Kansas City, MO Offices– hereafter referred to as “TLC”)warrants all its manufactured assemblies to be free from defects in material and workmanship under normal use for a period of ONE (1) YEAR, from the date of shipment. Effective October 1st, 2011, TD80™ probes,transmitters, Finch 5332 displays, wire kits, relay module, P2000B rack interface, and MIC 10 communications interface are warranted against manufacturing defects for THREE (3) YEARS from the date of shipment.
This warranty only covers manufacturing defects and does not cover those damages incurred during installation.Nor does it include damage to any peripheral devices or modifications made to TLC’s devices after sale. Nor does it include those damages which are incurred as a result of improper installation, misuse, maladjustment, abnormal operating conditions, or lack of routine maintenance. Nor does it include the furnishing of service for maintenance or problems arising from the foregoing causes. No claims for labour, installation, removal, transportation, or other
expenses will be recognized. In the event of an accepted warranty claim, TLC shall assume financial responsibility only to the extent of TLC’s invoiced price of the particular product. Warranty does not cover the removal, reinstallation or modification of equipment. All repairs are FOB Edmonton, Alberta and/or Lampman,
Saskatchewan and/ or Kansas City, Missouri. Should repair be required, freight will only be covered by Titan Logix Corp. for the cost of the return of the repaired product to the customer. All other freight charges will be incurred by the customer. This warranty does not cover those damages incurred due to corrosion of the wetted parts. Probe failure from corrosion is not covered by this warranty. The TD80™FINCH 5332 Display and all electronics supplied by Titan
Logix Corp. are only warranted if protected from road hazards. The warranty is valid only if the TD80™ is installed in accordance with the instruction manual provided.
LABOR: All service and installation work completed by TLC is warranted for a period of SIXTY (60) DAYS. For those repairs completed at TLC’s facilities, warranty will cover all parts and labor. For those repairs performed in any other location, only parts and labor on site is covered. See below for travel to site details.
TRAVEL: Any repairs conducted away from TLC’s facilities shall be subject to TLC’s current travel and mileage rates. The travel charges are based on a round trip to the site, starting from one of TLC’s main offices.
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The Installation and Operations Manual of your product contains a comprehensive troubleshooting and resolution guide in the back of the book.
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As a manufacturer of industrial instrumentation and control products for over twenty years, we constantly work with our customers to ensure that we provide expert support in all situations. Whether the need is installation, calibration, commissioning, troubleshooting, or straightforward advice – we pride ourselves on understanding what you require and have evolved our organization so that it is aligned with service partners to help you achieve your operating objectives in a cost and time effective manner.
Optimizing the operation of your instrumentation and control technologies, and maximizing their lifespan is the job of a specialist. Perhaps your maintenance and installation team is familiar with the particular technology. However, if required, our skilled personnel can help. We can propose different ways to complement your staff such as commissioning/ calibration services and tailor-made training sessions. Our intent is to provide the support that fits your requirement, keeping in mind our common search for optimized maintenance costs.
You can count on our experts to answer your requests for assistance – technical phone support, field support, and training. All are available with different levels of support and response time to match your needs. We can refer you to appropriate service providers for cost effective localized field service. Our team of product support technicians is on hand to provide on-site repair. At their disposal are specialized tools to help them provide fast and efficient diagnosis and repair.
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Though Titan can directly provide installation and start-up/commissioning services for many of our products, we also provide our customers with alternate choices. For most Titan products, this is available through Authorized Service Providers located in key geographical areas. The current list of service providers is available by contacting our head office in Edmonton.
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For Field Service Repairs: Titan recognizes that when a product stops working, for whatever reason, our customers need it repaired. We will respond to field service requests as quickly as possible, in consideration of other field service work we have already committed to.
For Installations and Commissioning: A minimum 48 hours notice is required for installation, supervision or commissioning of all new equipment. Otherwise, a ten percent (10%) surcharge on all labor, travel and overtime hours as well as layover charges (if applicable) will be in effect.
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